7 Questions Business Leaders Must Ask Before Starting on a Conversational AI System
3 min readSep 13, 2022
An AI-based virtual assistant is a class of conversational AI system which helps with tasks, often in customer care domain. Virtual assistants have sophisticated language (text and voice/speech) capabilities, knowledge retrieval skill, process automation and integration support for enterprise systems such as customer data, voice gateways and for handoff to a live agent.
Building such conversational AI systems can be deceptively hard. The key elements include:
